Accent Embroidery - Policies

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Accent Embroidery knows that security is very important to our clients. Never do we pass credit card numbers by email or unsecured in any way, and never do we store unencrypted data.

Order Processing
Your online orders will be processed within one business day. We will send you a pro-forma invoice, credit card authorization form, and any other necessary information.

We provide a number of shipping options depending upon where you reside. Unless you request otherwise, we will use the regular ground shipping.

We allow returns and full credit for any unopened non-personalized products that are returned to us, shipping paid, within 30 days of purchase. Personalized products cannot be returned, unless deffective.

Order Cancelations
Orders for custom imprinted items can be canceled within 24 hours. We will charge 15% restocking fee. Rush orders cannot be canceled.

We reserve the right to refuse any order for personalization that would constitute a copyright infringement, or is in our opinion offensive to an individual or a group of people. However, we cannot be aware of all copyrighted products and names. It is the responsibility of the customer to ensure that their personalization is not offensive and does not violate the copyright law.

Non-Sweatshop Policy
We are committed to ensuring that garments we offer to our customers are produced under non-sweatshop conditions. In addition to this, we guarantee that - to the best of our knowledge - none of our suppliers nor ourselves use any form of unethical practices in terms of labour.

Privacy Policy
When you make a purchase using a credit card, we collect your name, your billing address for the card, your email address, the card type, number, and expiration date. We collect this information in order to bill you for your purchase. We also collect information that allows us to ship your order. This includes the name, address, email address, and phone number of the intended recipient(s).

Information we collect may be used to enhance your shopping experience in the following ways:

  • Deliver merchandise that you purchase
  • Bill your credit card for your purchases
  • Confirm your orders
  • Respond to your customer-service inquiries or requests
  • Communicate special offers and featured items to you
  • Find and stock the products you want
  • Customize your shopping experience

We will share personal customer information with third parties only if it is necessary to provide the services and products you requested. Aside from this, we will never share your personal information with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required by law.

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